Terms and conditions
Version 1.1, 9 October 2026.
This is a translation of the Dutch text. If the translation and the Dutch text differ, the Dutch text applies.
Article 1. Who we are
The Football Travel Agency is a trade name of TSTA B.V. We sell official tickets and hospitality packages for football matches.
- Trade name: The Football Travel Agency
- Registered name: TSTA B.V.
- Address: Bolstoen 12 P, 1046 AT Amsterdam, the Netherlands. Visits by appointment only.
- Chamber of Commerce (KvK) registration number: 42182842
- VAT number: NL870079499B01
- Email: info@thefootballtravelagency.com
Where these terms say “we”, we mean The Football Travel Agency. Where they say “you”, we mean the customer.
Article 2. What these terms apply to
These terms apply to every quote, order and agreement between you and us.
We sell in two ways:
a. Through the website. You choose a match and a package and pay straight away.
b. Tailor-made. You request a quote, for example for a group, a company or a combination of matches. We put the offer together for you.
At the moment we only sell tickets and hospitality. Hotel and transport are not included. If you want those as well, we are happy to help you think it through, but you book them yourself.
In addition to these terms, the terms and house rules of the club, the stadium and our ticket supplier apply.
Deviations from these terms only apply if we have agreed them with you in writing.
Article 3. Offer and formation of the agreement
All prices are in euros and include VAT, unless expressly stated otherwise.
Prices and availability change all the time. A price on the website applies until the moment we confirm your order.
You book a package in a certain category, not a specific seat. Exactly where you sit is decided by the club or the supplier.
Every order is subject to availability. After your payment, we check that the seats are really there. Within one working day you will hear whether everything is settled. If it does not work out, we cancel the order and you get the full amount back.
The agreement is formed at the moment we confirm your order by email. A payment alone is therefore not yet a confirmation.
We may refuse an order. For example, when the supplier cannot deliver the seats, or when a club does not admit certain visitors.
If it turns out that you gave incorrect details when ordering, we may cancel the order, or only deliver once we have the correct details.
Article 4. Payment
Payment is made through Stripe’s secure payment environment. Your card details do not reach our server.
For an order through the website, you pay the full amount immediately when ordering.
For a tailor-made offer, you pay a deposit when you accept the quote. You pay the balance before the match. The amounts and dates are stated in the quote.
If you do not pay the balance on time, we send you a reminder with a deadline of fourteen days. If you still do not pay after that, we may terminate the agreement. You will then not get the deposit back, and we will charge you for costs we have already incurred.
Article 5. Visitor details and delivery
For many matches, the club wants to know who is coming in. We then need details of every visitor, such as their full name, and sometimes also their date of birth, gender, country of residence or a passport number. Which details are needed differs per match. We ask for them when you order or shortly afterwards.
If you do not provide those details, provide them incompletely or provide them late, we cannot deliver the tickets. You will then not get any money back.
Tickets are delivered digitally, unless the club or the supplier requires otherwise. Many clubs only deliver shortly before the match. Unless your order states otherwise, you will receive the tickets no later than 24 hours before the match. For a last-minute order, this may be later. That is normal and does not mean anything is wrong.
Check your tickets as soon as you receive them. If something is not right, report it to us within 24 hours.
Each ticket gives access to one person. A ticket cannot be exchanged for money. You will not get money back for lost, expired or damaged tickets.
Article 6. No cooling-off period
When buying at a distance, a consumer normally has a cooling-off period of fourteen days.
That cooling-off period does not apply with us. The law makes an exception for leisure services with a fixed date (Article 6:230p(e) of the Dutch Civil Code (Burgerlijk Wetboek)). A match ticket with a fixed date falls under this.
We point this out to you before you pay. You confirm this by accepting these terms.
Article 7. Cancellations and changes
7.1 Cancellation by you
Sold is sold. After our confirmation, you cannot cancel or change an order, and you will not get any money back. This also applies if you yourself can no longer go.
If you cannot go, someone else may go in your place, if the club allows this. In that case, pass the new name on to us as soon as possible. We cannot guarantee that a change will still be possible.
7.2 Rescheduled match
Matches are regularly rescheduled, for example for television, cup or European matches, or for safety reasons. That is beyond our control.
If a match is moved to another date or another time, your ticket remains valid for the new date. A rescheduling is not a defect in the delivery. You will not get any money back, even if you cannot go on the new date.
7.3 Cancelled match
If a match is definitively cancelled and not replayed, we will let you know as soon as possible and you will get the amount of your package back.
Make sure we can reach you. So pass on any new phone number or email address to us.
7.4 Changes to the package
Sometimes the club or the supplier changes something about a package, for example the lounge, the menu or the opening times. If the new package is equivalent, it counts as delivery. If it is clearly inferior, we will look for a suitable solution with you.
7.5 Travel and accommodation costs
Travel and accommodation costs never fall under these rules. We advise you to take out travel and cancellation insurance.
Article 8. On match day
You follow the house rules of the stadium and the instructions of stewards and police. The stadium may check your bags and belongings.
At many clubs, as a visitor you may not wear the shirt or colours of the opposing team in a home section. We tell you this in advance. If for that reason, or for another reason that lies with you, you are refused entry or removed from the stadium, you will not get any money back.
Article 9. Complaints
If you are not satisfied with something, report it as soon as possible. Preferably straight away, as we can often still solve it then.
If your complaint is about the tickets or access, send it no later than seven days after the match to info@thefootballtravelagency.com. After that, our supplier deletes the order details and we can no longer look into it. You can send other complaints up to two months after the match. You will receive a substantive response within fourteen days. If that is not possible, we will let you know within that period when you can expect a response.
If we cannot resolve it together, you can bring the dispute before the competent Dutch court.
Article 10. Liability
We are liable for damage resulting from a failure that is attributable to us.
Our liability is limited to the amount you paid for the order. This limitation does not apply in the case of intent or deliberate recklessness on our part.
We are not liable for what the club, the stadium or the supplier does, insofar as that is beyond our control. Nor for travel and accommodation costs that you incur yourself.
If we cannot deliver due to force majeure, we are not liable for that. Think of government measures, a pandemic, strikes or major transport disruptions.
Article 11. Personal data
How we handle your data is set out in our privacy policy at thefootballtravelagency.com/en/privacy-policy.
Article 12. Applicable law
Dutch law applies to our agreements.
Article 13. Changes to these terms
We may change these terms. The version that applied at the moment you ordered continues to apply to your order. The top of this page shows which version you are reading.
